Feed on
Posts
Comments

Accessibility of User Flows

When implementing accessibility, the issues on the most visited or high profile pages are often the first to be addressed. While this is effective, also consider user flows or processes. For example, on an online shopping site, focus on making the entire checkout process accessible. While the final purchasing page of this critical process may not be as high profile or receive as much traffic, if it is inaccessible, the entire flow is essentially inaccessible. Unfortunately, the user may not realize this until they have spent considerable time on previous steps in this flow.

Leave a Reply

MDTAP | 2301 Argonne Drive, Room T17 Baltimore, Maryland 21218| Voice: 410-554-9230 Toll Free ⁄ Voice 1-800-832-4827|Email: mdtap@mdtap.org